No-shows and last minute cancellations enormously disadvantage our business
The Aesthetic Lounge's booking policy is designed to protect not only our business’ bottom line and in turn, our affordability, but also to keep things fair for all clients. This also affects other clients as they cannot book those time slots with us. We employ the very best therapists and we invest a great deal in further educating them.
We hope that you will appreciate our Cancellation policy.
CANCELLATIONS AND RESCHEDULING
We understand that sometimes you may need to change your appointment, but we ask that you give us at least 24 hours’ notice prior to your appointment time so that we can offer your time slot to another client.
- Last minute cancellations and rescheduling of your appointment, less than 24 hours’ notice (during our business hours) will result in a cancellation fee of 50% of your treatment cost for that day. Packages and Gift Certificates are non-refundable.
- Failing to not show up for an appointment will incur the full fee of your appointment.
If you are unable to attend your scheduled appointment, within the notice period please send a friend or family member in your place and we will happily accommodate them.
As a courtesy we send out text message reminders of your scheduled appointment day and time, however please do not rely on these “reminders”, always add appointments into your calendar, this is your responsibility.
If you do not accept our cancellation policy we welcome you booking your appointment on the day you would like to come in. However, please be mindful that you may not get an appointment.
**Please note over the month of December 72 hours' notice is required for cancellations and rescheduling, otherwise a 50% fee is payable.