BOOKING YOUR APPOINTMENT

Welcome to The Aesthetic Lounge, we are excited to help you kick start your skin journey towards skin perfection!

To book an appoinmtment simply call our friendly receptionists on (03) 95983451, alternatively you can click on the 'book now' button at the top of the page and follow the prompts.

Please note: when making a booking you will need a valid credit card to secure your appointment.

ARRIVAL

For your first time coming to The Aesthetic Lounge, please come 15 minutes early to familiarise yourself with our location, get a parking space and to fill out a Client History Form.

As all our appointments are time based, please arrive at least 10 minutes early to every appointment. Arriving late for your appointment may mean your Therapist is unable to perform the full treatment you were booked in for and sometimes being 5 minutes late is too late for us to perform your treatment at all. However, you will still be charged for the full treatment.

The Aesthetic Lounge prides itself in creating a relaxing and serene environment for you and others in a clinical setting. In order for us to maintain this and for the safety of everyone (as we have many dangerous, fragile and expensive machines) we ask you not bring any young children into the clinic when you come for your appointment unless they have an appointment for a treatment with us.

To respect everyone's experience, please keep noise levels to a minimum and ensure your mobile phone is switched off before you enter the clinic. 

CANCELLATIONS AND RESCHEDULING

We understand that sometimes you may need to change your appointment, but we ask that you give us at least 24 hours’ notice prior to your appointment time so that we can offer your time slot to another client. 

  •   Last minute cancellations and rescheduling of your appointment, less than 24 hours’ notice (during our business hours) will result in a cancellation fee of 50% of your treatment cost for that day. Packages and Gift Certificates are non-refundable.
  •   Failing to not show up for an appointment will incur the full fee of your appointment.

If you are unable to attend your scheduled appointment, within the notice period please send a friend or family member in your place and we will happily accommodate them.

As a courtesy we send out text message reminders of your scheduled appointment day and time, however please do not rely on these “reminders”, always add appointments into your calendar, this is your responsibility.

If you do not accept our cancellation policy we welcome you booking your appointment on the day you would like to come in. However, please be mindful that you may not get an appointment.

**Please note over the month of December 72 hours' notice is required for cancellations and rescheduling, otherwise a 50% fee is payable.

We hope that you will appreciate our Cancellation policy.

  • "My skin is looking amazing! You said you
    Jessica, Chadstone

  • "they treat all customers with supreme care and kindness...and they actually deliver what they say"
    A. Whitehead

  • "So relaxing, highly recommend your services."
    Anonymous, Mentone

  • "Great service with a smile."
    Anonymous, Elsternwick

  • "I love my visit to The Aesthetic Lounge! I’m so glad I found Lana and the team, so professional and they give a sense of trust and I’m always made to feel like a valued customer. Thanks!"
    Anonymous, Cheltenham

  • "Lana was a fantastic skin therapists, very knowledgable and knew what was best for my skin."
    Anonymous

  • "The staff are fabulous, honest about what can be done to improve your skin and provide excellent, friendly and professional service, I highly recommend!"
    Anonymous, Elsternwick

  • "their knowledge as to how to solve your issues is fabulous and they DO solve them!
    A. Whitehead