Bookings + Cancellations

Booking Your Appointment

Welcome to The Aesthetic Lounge, we are excited to help you transform your skin!

To book an appointment simply call our friendly staff on (03) 95983451, alternatively you can click on the ‘book now’ button at the top of the page and follow the prompts.

Please note: when making a booking you will need a valid credit card to secure your appointment.

ARRIVAL

For your first time coming to The Aesthetic Lounge, please come 15 minutes early to familiarise yourself with our location, get a parking space and to fill out a Client History Form.

As all our appointments are time based, please arrive at least 10 minutes early to every appointment. Arriving late for your appointment may mean your Therapist is unable to perform the full treatment you were booked in for and sometimes being 5 minutes late is too late for us to perform your treatment at all. However, you will still be charged for the full treatment.

The Aesthetic Lounge prides itself in creating a relaxing and serene environment for you and others in a clinical setting. In order for us to maintain this and for the safety of everyone (as we have many dangerous, fragile and expensive machines) we ask you not bring any young children into the clinic when you come for your appointment unless they have an appointment for a treatment with us.

To respect everyone’s experience, please keep noise levels to a minimum and ensure your mobile phone is switched off before you enter the clinic.

Cancellations & Rescheduling

We understand that sometimes you may need to change your appointment, but we ask that you give us at least 72 hours’ notice prior to your appointment time so that we can offer your time slot to another client.

• Changing your appointment in under 72 hours incurs a 50% fee and less than 24rs is 100%.
• Packages and Gift Certificates are non-refundable.

If you are unable to attend your scheduled appointment, within the notice period please send a friend or family member in your place and we will happily accommodate them.

As a courtesy we send out text message reminders of your scheduled appointment day and time, however please do not rely on these “reminders”, always add appointments into your calendar, this is your responsibility.

If you do not accept our cancellation policy we welcome you booking your appointment on the day you would like to come in. However, please be mindful that you may not get an appointment.

Payment Types

We accept all major credit and debit cards, including AMEX.

Cash is also accepted.